Today in the chamber, the Secretary of State for Health welcomed Huw's question about treating those who work in the health service with respect and deference. You can watch Huw's question here: https://goo.gl/NsePh6 and read below.
Efficiency and productivity deserve to be rewarded, and, given the 16% increase in emergency admissions, NHS professionals have certainly earned that. In the light of this new working relationship, does the Secretary of State envisage staff and the Government working in partnership to challenge patients to be more respectful to those who work in the health service?
I thank my hon. Friend for making that point. He often raises difficult issues that need to be talked about in this place. We all know that the vast majority of patients are incredibly grateful for the care that they receive from NHS professionals, but occasionally that does not happen. Occasionally people use services that they do not need to use, which creates pressures and denies other patients what they do need. My hon. Friend is absolutely right that as we start to expand NHS capacity, we need the public to understand their responsibilities as well.